Technical Support

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Upload a video showing the issue. Maximum file size: 25MB. Accepted formats: MP4, MOV, AVI, MKV.
Briefly describe the issue shown in the video.
Please connect wired both your Naya Create halves and dock your modules. Turn both halves ON and go to Naya Flow → Hardware Manager → Create Firmware Update.
Please go to Naya Flow → Settings → Software Info.
Include the model name and processor, e.g. MacBook Air 2023 M2, Dell XPS 15 Intel i7
Include the version number, e.g. macOS 14.4, Windows 11.
Does the issue occur in wired output, wireless output, or both?
Found in your order confirmation email. Please enter a valid Order ID — numbers only, with or without a # (e.g. #12345 or 12345)